Shipping & Delivery

SHIPPING COST
All Australian orders over $60, will qualify for free Standard shipping. Orders under $60 can either select Standard shipping for $10 or Express shipping for $15
 DELIVERY TIMEFRAMES
We ship Australia wide using Australia Post - Standard shipping may take upto 5 to 8 business days and Express shipping takes 2 to 4 business days. However, some restrictions and delays may result due to COVID-19. Please ensure you provide us with a correct street address and postcode, as well as your phone number to ensure there are no delays with delivery of your order.
Please click HERE, to view Australis Post delivery timeframes, and updates on shipping relating to your specific State or Suburb.
TRACKING MY ORDER
Once your order has been processed and payment details verified, the products you have ordered will be dispatched from our Melbourne warehouse within 2-3 working days.
You will receive an email with shipping confirmation, as well as your tracking number. If you do not receive an order confirmation email or a tracking number, please contact our customer service team via email  info@greenigo.com.au
For more information on your order status, please click  HERE.
      
FAILED DELIVERIES AND RE-DELIVERIES 
Should delivery be attempted, and it fails due to insufficient address and/or contact details provided to us, your order will be returned to our Facility.
In order to have your order re-sent, you will be required to cover the additional shipping fee, so please ensure your address is entered correctly at checkout.
This includes, and is not limited to, specifying your unit/apartment number. All customers must enter a phone number upon check out when prompted to. An order that does not contain a phone number may be subject to delays.
If there is no one to receive the delivery or no special delivery instructions are provided, carriers may get in contact via email or via mobile advising the parcel has been returned to the local depot.  This is the receiver’s responsibility to contact the local depot to arrange collection or schedule a new delivery date. 
           
PACKAGING
Greenigo will endeavour to ship your order promptly, and ensure your goods arrive safely to your nominated address. All orders are shipped from our Victorian warehouse in Australia.
If you have any additional questions in regards to shipping, or if you have any special requests please contact us via email  info@greenigo.com.au
By placing an order with Greenigo, you are acknowledging and have accepted all shipping terms and conditions.
The Greenigo Ecofriendly Team.